How we handle your information.

01Who we are and what this covers

AIREA Solutions, LLC (“AIREA,” “we,” “us,” or “our”) is a brand and performance marketing firm with offices at 1400 NW 107th Ave, Suite 206, Miami, FL 33172, United States. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit aireasolutions.com and any related pages we operate (the “Site”), contact us, book a call, or engage us for services.

This Policy does not apply to third-party websites, platforms, or services we link to or embed, including Google Maps, Google Calendar appointment scheduling, and Google Meet. Those services are governed by their own privacy policies, and we encourage you to read them.

If you are a client's customer and your data reaches us because that client engaged us to run their marketing systems, we act as a processor on that client's instructions. Section 08 explains what that means and where to direct your requests.

02Information we collect

We collect information in three ways: what you give us, what we observe automatically, and what we receive from third parties acting on our or our clients' behalf.

Information you provide

Your name, work email address, telephone number, company or brand name, website, industry, indicative budget range, project timeline, and anything else you choose to tell us in a message, an intake form, a booking, or a call. If you book an introductory call, the scheduling provider also collects the meeting time and any answers you supply to its booking questions.

Information collected automatically

IP address, approximate location derived from it, browser and device type, operating system, referring URL, pages viewed, time on page, and interaction events. We collect this through server logs and, where enabled, analytics tooling. We also store your light/dark/sand display preference locally in your browser; that setting never leaves your device and is not personal information to us.

Information from third parties

Where lawful, we may receive contact or firmographic information from advertising platforms, referral sources, publicly available business directories, and business-data providers, and aggregated campaign reporting from advertising and analytics platforms.

We do not knowingly collect sensitive personal information — such as government identifiers, precise geolocation, health data, financial account numbers, biometric data, or information revealing racial or ethnic origin, religious beliefs, or sexual orientation — through the Site, and we ask that you not send it to us. If you send it anyway, we will delete it when we identify it.

03Cookies and similar technologies

The Site uses a small number of cookies and equivalent technologies. Strictly necessary cookies keep the Site secure and functioning. Preference storage remembers your display mode. Analytics cookies, where enabled, help us understand which pages are read and where visitors lose interest, in aggregate.

Embedded third-party content — including maps and the appointment scheduler — may set its own cookies when it loads. We do not control those cookies. Most browsers let you refuse or delete cookies through their settings; refusing strictly necessary cookies may break parts of the Site.

We honor the Global Privacy Control (GPC) signal where it is transmitted by your browser, and we treat it as a valid opt-out request under applicable United States state privacy laws. We do not currently respond to legacy “Do Not Track” headers, as no common standard for them has been adopted.

04Why we use your information

We use personal information only for the purposes below, and we do not use it for materially different purposes without telling you first.

• To respond to your enquiry, prepare a proposal, and schedule and hold an introductory call.
• To perform a contract with you — delivering the services set out in a statement of work, invoicing, and supporting the engagement.
• To operate, secure, monitor, and improve the Site and our internal systems.
• To measure the performance of our own marketing, in aggregate, and to understand which of our own materials are useful.
• To send business communications relevant to an existing or prospective engagement. You can stop these at any time by replying and telling us to stop.
• To detect, investigate, and prevent fraud, abuse, security incidents, and activity that is unlawful or violates our Terms.
• To comply with legal obligations, respond to lawful requests, and establish, exercise, or defend legal claims.

If you are in the European Economic Area, the United Kingdom, or Switzerland, our legal bases are: performance of a contract or steps taken at your request before entering one; our legitimate interests in operating and marketing a business-to-business firm, secured against your rights and freedoms; compliance with a legal obligation; and, where required, your consent — which you may withdraw at any time without affecting processing already carried out.

05How we use AI systems

Our work is built on AI-assisted systems, and we think you are entitled to know how that intersects with your information.

• We may process business contact details and engagement material through enterprise AI services operated by reputable providers, under commercial agreements that prohibit those providers from training their public models on our inputs.
• We do not enter client confidential information, personal information about identifiable individuals, or credentials into consumer-grade or free AI tools.
• We do not use AI to make decisions that produce legal or similarly significant effects about you. Every material decision in our process has a human in the loop.
• Where an engagement requires processing personal information at scale — for example, running a client's customer database or email programme — we do so only on documented instructions under a written agreement.

06When we disclose information

We do not sell personal information, and we do not share it for cross-context behavioral advertising as those terms are defined under California law. We have not done so in the preceding twelve months. AIREA discloses personal information only as follows:

Service providers

Vendors who process information on our behalf and under contract — hosting and infrastructure, email and calendar, analytics, customer relationship and project management tooling, payment and accounting, and AI service providers. They may use the information only to provide services to us.

Clients

Where information reaches us in the course of running a client's marketing systems, it is disclosed to and controlled by that client.

Professional advisers

Our lawyers, accountants, insurers, and auditors, under duties of confidentiality.

Legal and safety

Where we believe in good faith that disclosure is required by law, subpoena, or other legal process, or is necessary to protect the rights, property, or safety of AIREA, our clients, or the public. Where we are permitted to notify you of a request, we will make reasonable efforts to do so.

Corporate transactions

In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to the acquirer honoring this Policy for information transferred.

07How long we keep it

We retain personal information only as long as it serves the purpose it was collected for, plus any period required for legal, tax, accounting, or dispute-resolution purposes. As general guidance: enquiries that do not become engagements are deleted or anonymized within twenty-four (24) months; client engagement records are retained for the term of the engagement plus seven (7) years; and Site server logs are retained for up to twelve (12) months.

When a retention period ends, we delete the information or irreversibly anonymize it so it can no longer be associated with you.

08When we act for a client, not for ourselves

Much of our work involves handling data that belongs to our clients — their customer lists, CRM records, advertising audiences, and analytics. In that work, the client is the controller (or “business”) and AIREA is the processor (or “service provider”). We process that data only on the client's documented instructions, we do not use it for our own purposes, and we do not sell it.

If you are an individual whose data was collected by one of our clients and you want to exercise a privacy right, please contact that business directly; they control the data and the decision. If you contact us instead, we will refer your request to them and assist them in responding. Clients requiring a Data Processing Addendum, including Standard Contractual Clauses, may request one at legal@aireasolutions.com.

09Your rights

Depending on where you live, you may have some or all of the following rights over the personal information we hold as a controller:

• To know what personal information we collect, use, disclose, and retain, and to obtain a copy of it.
• To correct information that is inaccurate or incomplete.
• To have your information deleted, subject to exceptions the law allows us — for example, records we must keep for tax or legal-defense purposes.
• To receive your information in a portable, machine-readable format, and to have it transmitted to another controller where technically feasible.
• To opt out of the sale or sharing of personal information and of profiling in furtherance of decisions with legal or similarly significant effects. (We do not do any of these, but the right stands.)
• To limit the use of sensitive personal information. (We do not collect it through the Site.)
• To object to, or ask us to restrict, processing based on our legitimate interests.
• To withdraw consent at any time where our processing relies on consent.
• To be free from discrimination or retaliation for exercising any of these rights.

To exercise any right, email legal@aireasolutions.com with “Privacy Request” in the subject line and enough detail for us to identify your records. We will verify your identity — usually by confirming control of the email address associated with the information — before acting, and we will respond within the time the applicable law requires, generally forty-five (45) days in the United States and one (1) month in the EEA and UK, with extensions where permitted. An authorized agent may submit a request on your behalf with written proof of authority.

If you are in the EEA, the UK, or Switzerland and you believe we have mishandled your information, you may lodge a complaint with your national supervisory authority. We would prefer you tell us first, so that we can put it right.

10Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include access controls on a need-to-know basis, encryption in transit, multi-factor authentication on business-critical systems, vendor due diligence, and periodic review of our practices.

No method of transmission or storage is perfectly secure. We cannot and do not guarantee absolute security, and you send information to us at your own risk. If we become aware of a breach affecting your personal information, we will notify you and any regulator as required by applicable law.

11International transfers

We operate from the United States, and our service providers may process information in the United States and other countries whose data-protection laws differ from those where you live. Where we transfer personal information out of the EEA, the UK, or Switzerland, we rely on appropriate safeguards, including the European Commission's Standard Contractual Clauses and the UK Addendum, together with supplementary measures where required. A copy of the relevant mechanism is available on request.

12Children

The Site is directed to businesses and to professionals acting in a business capacity. It is not directed to children, and we do not knowingly collect personal information from anyone under sixteen (16). If you believe a child has provided us information, contact us and we will delete it promptly.

13Changes to this Policy

We may update this Policy to reflect changes in our practices, our technology, or the law. When we do, we will revise the effective date at the top of this page. If the changes are material, we will provide a more prominent notice — such as an email to clients or a banner on the Site — before they take effect. Your continued use of the Site after an update constitutes acceptance of the revised Policy.

14Contact us

Privacy questions, requests, and complaints go to legal@aireasolutions.com, or by post to AIREA Solutions, LLC, 1400 NW 107th Ave, Suite 206, Miami, FL 33172, United States. General enquiries reach us at info@aireasolutions.com. We read everything sent to these addresses, and a person — not an autoresponder — replies.